In
the eCommerce platform, Checkout is the process which an online buyer undergoes
after having done with his selection of items. It is the visual display of the
front-end of a customer’s shopping experience. Being the final step in their
transaction, customers have to make their decision at this process.
Importance of Optimal
Checkout Process:
A
progressive, optimized, and convenient checkout process plays a crucial role in
achieving success of eCommerce. Customers make up their mind about sealing the transactions at this point, and it has to be easy and encouraging to them.
Failure to design a user-friendly and comfortable checkout may turn potential
buyers off. Time-starved and fast-paced lifestyle of the modern day drives
people toward technologies that consume lesser time while offering more value.
At
design stage of a website for eCommerce activity, care should be taken to make
the layout accessible, navigation easier, and to avoid unwanted clutter in the
form of extra steps involved. Shorter steps, simpler and orderly interface
attract customers more toward finalizing their purchase and finish their
transactions. This experience leads to repeated buyers as well. Even if other
factors in the website have been designed and developed perfectly, failure to
provide an easy-to-use checkout process may render the site unpopular among
users. Hence it is vital to focus on presenting a fabulous checkout experience
that draws individuals by its own characteristics.
Checkout Process to
Achieve Better Conversion Rates
- It is advisable to not ask for
Login Information
- Allow Buyers to SAVE Personal
Information
- Make use of few number of
shorter steps
- Keep
Visitors indicated with prompts of Progress in the Checkout process
- Make
Recommendations for Complementary Products
- Create a Logical Flow in the
steps of Checkout
- Multiple Shipping & Rush
Processing help attract visitors
- Assure Visitors about Safety
and Security Aspects
How to make Checkout
Process Short and Fast
- Hidden or Surprise charges must
be avoided
- Multiple Registration Option
must be given
- Choice of returning later must
be given to users
- Varied Payment Options must be
given
- Language must be simple and
easily understandable by global customers

Very interesting. One major thing though – always TEST a one page versus multiple page checkout flow. Depending on what you are selling and the sophistication and mindset of your target audience, you will find it can vary, so always test – never just presume one page will work best for your visitors. Indeed, some visitors may be overwhelmed by seeing that many fields at once, and increases the chance of them making an error/abandoning. And just in the same way there is no perfect homepage, there is no perfect checkout… even though this looks great!
ReplyDeleteGreat points on the checkout process. Do you plan to release this for Prestashop too?
ReplyDelete